HOW CAN WE HELP YOU?

Yes and no. Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. A full refund will be issued ONLY if there is damage to your packaging, i.e. some of our product packaging is glass.

If your body butter arrives melted in the summer months, refrigerate for approximately 30 minutes, the butter will solidify, but the composition will be, somewhat changed. The butter will still hydrate your skin regardless of composition. During the summer months (June-September), a signature is required on whipped body butter orders. We do not use synthetic stabilizers or waxes in our body butters, therefore, butters may melt during transit on hot delivery trucks, or while sitting on front porches/inside hot outdoor mailboxes. We make every effort possible to preserve the integrity of our body butters during the summer months, in addition to the signature requirement, we also ship our butters with ice packs.

If there is a mistake with your order, please let us know as soon as you receive it or no later than 5 days after tracking indicates it was delivered.

Please contact the store you purchased from, the store will accommodate you according to their refund policy; This also applies to retail ecommerce sites like Amazon. In most cases, Amazon does offer refunds.We do not provide returns or exchanges for retail store purchases or purchases made on other ecommerce websites.

Please see our answer to acceptable refund situations, lost or stolen packages does not qualify for a refund. We recommend tracking your package with the confirmation number we issue. You may file a claim with your carrier for reimbursement of a lost or stolen package online or give the carrier a call:

USPS: 800.222.1811

UPS: 800.742.5877

DHL: 800.225.5345

Unfortunately, we do not offer a refund for allergic reactions. We encourage our customers to review the ingredient listing panel on the product before use, if you have allergic reactions to specific ingredients. A product deemed natural or organic, does not mean you can not be allergic, especially to ingredients derived from tree nuts. If you are uncertain about an ingredient, perform a "patch test" on a small part of your body before applying all over. Please discontinue use of any product you feel is causing an allergic reaction and contact your physician.

Patch Test: We always recommend conducting a patch test before using any of our products, especially if you're trying them for the first time. To perform a patch test:

a. Apply a small amount of the product to a discreet area of your skin, such as the inside of your wrist or behind your ear.
b. Wait for 24 hours. If you notice any redness, irritation, itching, or any other adverse reaction during this period, stop using the product immediately.

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Not at this time.

1. Subscribe to our newsletter, the best way.
2. Follow us on social media.
3. Check our website.

If the code is valid, absolutely!

Yes, we offer wholesale pricing to both e-commerce and brick and mortar businesses via Faire.

Through Faire, you receive $100 off and 1 year of free shipping, covered by Faire* when you join today. In addition, Net 60 terms using this link: WHOLESALE WITH ANGIE WATTS

This offer is designed to help you streamline the ordering process. If you don’t need to restock Angie Watts products yet, you can also schedule an order for a few days or months from now.

AfterPay and ShopPay is an alternative way to pay in installments. Available for US orders over $35.

Get approval in seconds, pay in 4 installments, zero interest or fees when you pay on time. Get all of your Angie Watts skincare goodies without having to pay for everything at once ;)

We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, Google Pay, Apple Pay, Amazon Pay and Shop Pay.

Afterpay is available for US orders over $35.

Tax must be collected in the state where the business resides.

Angie Watts products are totally kid-safe! We recommend doing a "patch test" (apply a small amount to the skin) before applying over your child's entire body.

Unfortunately, we do not offer samples of our products, however, we do offer some products in a travel size, which is great for sampling purposes. A sampler set is in the works!

Depending on the body butter. Nilotica Shea and Tahitian Monoi will resolidify with no issues.

The quality and healing properties of our products are not affected by melting, however, whipping adds tiny air bubbles. The air bubbles are collapsed and the volume is decreased (the container may look half full). After refrigerating our other butters, they are no longer light and fluffy, more of a balm texture.

We recommend storing our products in a cool, dry, place away from direct sunlight. Products such as Oshun's Skin Food, should not be stored in the shower or in humid conditions. Do not transfer water into the product, Oshun's does not contain any artifical preservatives. If you wish to use Oshun's in the shower, apply before entering the shower.

Plant-based ingredients means the ingredients were derived from plants (vegan).

Certified cruelty-free means that a company (Angie Watts) has applied for a certification through an application and audit process stating that it meets the criteria of no animal testing on ingredients, formulations, or finished products. Our products are certified cruelty-free by the Leaping Bunny Program and PETA (People for the Ethical Treatment of Animals).

Yes, our Au Naturel Whipped Cupuaçu Body Butter.

This all natural formulation was created for those with severe allergies to nuts, or would like to enjoy a whipped butter without a scent. Au Naturel's ingredients do not contain any ingredients derived from tree nuts and is fragrance free. The base ingredient is cupuaçu butter, a soft butter produced via cold-pressed extraction of the seeds harvested from the Cupuacu tree, native to the Amazon Rainforest. It's related to cacao, the tree from which cocoa beans are obtained.

Cupuaçu butter is a natural emulsifier due to its high water absorption capacity. The oleic acid makes it easier for active ingredients to penetrate into cells and protect the skin from moisture loss at the same time. The butter contains vitamin E, which acts as an antioxidant and contributes to the regeneration of the skin’s lipid layer. It does not leave an oily film on the skin.

Sweet, nutty, lightly chocolate aroma, some say it smells exactly like cocoa butter.

Nam Eczema and Extra Dry Skin Therapy is not a cure for eczema, Nam calms and treats the symptoms of eczema (e.g. keeps dry patches moisturized, stops the annoying itch). Nam does not contain steroids, alcohol, emulsifiers, synthetic fragrances, dyes, preservatives, additives, lanolin, mineral oil, pertroleum, parabens, propylene or butylene glycols, phthalates, or sulfates.

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Patch Test: We always recommend conducting a patch test before using any of our products, especially if you're trying them for the first time. To perform a patch test:

a. Apply a small amount of the product to a discreet area of your skin, such as the inside of your wrist or behind your ear.
b. Wait for 24 hours. If you notice any redness, irritation, itching, or any other adverse reaction during this period, stop using the product immediately.

DISCLAIMER: This product has not been evaluated by the Food and Drug Administration. Results vary from person to person, and therefore, there is no guarantee of specific results. Angie Watts, LLC does not give or intend to give any answers to medical related questions, this website is not intended for use as a medical resource and no product is intended to cure or prevent any skin disease. IF YOU ARE IN NEED OF MEDICAL ATTENTION, CALL YOUR PHYSICIAN IMMEDIATELY. Please read the ingredient listing, although our ingredients are plant based, some may have an allergic reaction to plant=based oils derived from tree nuts.

If stored out of direct sunlight and excessive heat and humidity, most of our products are safe and effective for up to 2 to 3 years. We use essential oils for scent in some of our body butters, essential oils are steam-distilled pure plant extracts, the aroma tends to decrease over time (approximately 4-6 months after purchase).